Direct Delivery Services (DOMEO Direct Delivery / Merchant Direct Delivery)
DOMEO Direct Delivery:Free shipping on orders for $500 or above. Our logistic partner will deliver the product(s) on the selected delivery date. (Additional $100 shipping fee applies on orders less than $500).Merchant Direct Delivery:Free shipping. The merchant will contact the customer to confirm the delivery and installation details within 2-4 working days (if applicable).Additional charges may apply for remote areas (including but not limited to Tung Chung, Ma Wan, Discovery Bay), please refer to the Pickup and Delivery for details.
Pick-up Service
7-11 Self Pick-up Free shipping on orders for $500 or above and will arrive within 5 to 10 working days to the selected 7-11. Customers will receive the SMS once it is ready to pick-up. *Service availability is subject to individual product, size, value, and weight. The final delivery method may refer to the checkout page.(Additional $100 shipping fee applies on orders less than $500).
Smart Energy @ Mong Kok Pick-up Service (temporary suspended)
DOMEO Pick-up Service counter on the 4/F Smart Energy @ Mong Kok will be closed from 16th of Feb till mid of May 2024 (or till further notice) due to elevator upgrade. Apologies for any inconvenience caused.
*Please refer to the final delivery method on checkout page.
Pick-up at Redemption Center
To pick up your order at a designated redemption centre for free, you can select 'Pick-up at Redemption Centre' and designate the branch when checking out/completing the payment for your order. You will then receive a confirmation email and pick-up notification SMS after 10 - 14 working days. Please collect your order within 14 days after receiving this SMS. Collection deadlines may vary for certain promotional products.Customers must present a valid confirmation email and the original copy of the credit card used for payment when redeeming the products. Printed copy is not accepted.
Postage
The voucher(s) will be mailed to your correspondence address within 15 working days after transaction is completed.
E-coupon Wallet
The e-coupon(s) will be delivered to your E-coupon Wallet upon complete transaction. Log on to your DOMEO account, click ‘My Account’, select 'E-coupon Wallet’ and visit designated location(s) to claim your rewards. For details, please refer to the Terms and Conditions.
Speedy delivery
Order placed on or before 9:00 p.m. will be delivered within 2 working days. An additional $100 shipping fee per order shall apply.*This service ONLY applicable to products marked "Speedy Delivery"in the shopping cart*
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