Delivery Policy

Eco Appliances Orders

For Self-pickup Product

  • Customers can collect the products at the below location after 10 working days upon receiving the confirmation email and the good(s) must be collected within 1 month from  the date of  confirmation email.

Product pick-up location: (Only available for Electrical Appliances Order)

    • Mongkok Eco Home, No. 188 Sai Yeung Choi Street South, Mongkok
    • Office hours : Mon - Sun, 11:00 am - 7:00 pm (except public holidays)
  • The following information must be presented when receiving the goods:
  • A valid confirmation email (each confirmation email of the purchased self-pickup product can only be used once on or before the expiry date, which cannot be extended)
  • Credit card must be presented at the pickup counter (printed copies are not acceptable)
  • Customer should check the self-pickup product at the pickup location. The collected product is neither returnable nor refundable after confirmation. No bag will be provided at the pickup location.
  • No delivery service will be provided for pick-up products.
  • If authorized by third party to pick up the product(s), please see details Click Here

For Delivery Product

  • For products requiring delivery services, CLP staff will contact the customer by telephone to confirm the details of the delivery services (i.e. date, time, delivery address)
  • Customer should be responsible to provide correct address, contact number and e-mail address. CLP has no liability for any claim, complaint or dispute in relation to incorrect information provided by customer.


  • No revision, change of model or order cancellation can be made once payment is settled.
  • Save / print this page for records if necessary.
  • CLP has final decision in all matters and disputes in relation to the promotion offers, gifts and related activities.
  • Product colour could be slightly different due to computer screen or set up, which is subject to all prevails in kind.
  • Information and pictures are provided by the suppliers for reference only.

Contact Us

  • Energy Efficiency (Product and Service) Hotline: 2678 2626
  • Office hours: Mon - Sat, 9:00 am - 6:00 pm (except Sundays and Public Holidays).

For more TERMS & CONDITIONS, Click Here