Eco Appliances Orders
For Self-pickup Product
- Customers can collect the products at the below location after 10 working days upon receiving the confirmation email and the good(s) must be collected within 1 month from the date of confirmation email.
Product pick-up location: (Only available for Electrical Appliances Order)
- Mongkok Eco Home, No. 188 Sai Yeung Choi Street South, Mongkok
- Office hours : Mon - Sun, 11:00 am - 7:00 pm (except public holidays)
- The following information must be presented when receiving the goods:
- A valid confirmation email (each confirmation email of the purchased self-pickup product can only be used once on or before the expiry date, which cannot be extended)
- Credit card must be presented at the pickup counter (printed copies are not acceptable)
- Customer should check the self-pickup product at the pickup location. The collected product is neither returnable nor refundable after confirmation. No bag will be provided at the pickup location.
- No delivery service will be provided for pick-up products.
- If authorized by third party to pick up the product(s), please see details Click Here
For Delivery Product
- For products requiring delivery services, CLP staff will contact the customer by telephone to confirm the details of the delivery services (i.e. date, time, delivery address)
- Customer should be responsible to provide correct address, contact number and e-mail address. CLP has no liability for any claim, complaint or dispute in relation to incorrect information provided by customer.
General
- No revision, change of model or order cancellation can be made once payment is settled.
- Save / print this page for records if necessary.
- CLP has final decision in all matters and disputes in relation to the promotion offers, gifts and related activities.
- Product colour could be slightly different due to computer screen or set up, which is subject to all prevails in kind.
- Information and pictures are provided by the suppliers for reference only.
Contact Us
- Energy Efficiency (Product and Service) Hotline: 2678 2626
- Office hours: Mon - Sat, 9:00 am - 6:00 pm (except Sundays and Public Holidays).
For more TERMS & CONDITIONS, Click Here